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SHIPPING

An update from Australia Post on changes to delivery process due to the increasing impact of coronavirus:

Due to the current situation, the delivery time for orders to Victoria may increase up to fifteen days.

Australia Post have implemented additional measures with their delivery drivers, posties and Post Office staff for delivery or collection of parcels due to the increasing impact of coronavirus. To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery and/or collection.

In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and sign on their behalf.  The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

These measures will apply to all Australian ecommerce orders placed on vanheusen.com.au

DHL eCommerce Solutions Australia - International Shipping Updates as at 18 June 2020

International postal deliveries continue to be impacted by the global COVID-19 pandemic. Delivery to New Zealand is estimated 5-15 Business Days.
Delivery delays are due to a combination of factors, including:

Reduced air freight capacity
Peak season volume in local postal networks
Government restrictions


Additional safety measures including split shifts and reduced operating delivery days with local postal agencies
You can track your shipment here, once your shipment arrives in the destination country please use the “Local Tracking Number” to follow up with the local postal agency.

FREE SHIPPING AUSTRALIA WIDE*

*vanheusen.com.au offers free standard shipping via Australia Post eParcel on all orders over AUD $100 (after discounts have been applied). Delivery times are quoted from when your order leaves our warehouse. Order can take 2-3 business days to dispatch from date of order.

AUSTRALIAN SHIPPING (FOR ORDERS UNDER $100)

For Australian orders under $100, a flat shipping rate of $7.95 applies. This is automatically added in the shopping cart. Delivery times are quoted from when your order leaves our warehouse. Order can take 2-3 business days to dispatch from date of order.

NEW ZEALAND SHIPPING

We offer free standard shipping to New Zealand on all orders of AUD $100 or more. For orders below AUD $100, a shipping rate of AUD $10.00 applies.

INTERNATIONAL SHIPPING

vanheusen.com.au only ships to Australia and New Zealand. For international stockists, please visit this link.

HOW LONG WILL DELIVERY TAKE?

We always aim to process your order as quickly as possible, however please allow 2-5 business days for dispatch. Our warehouse ships Monday to Friday, excluding New South Wales public holidays. Australia Post standard delivery times are between 1-2 working days from date of dispatch. Please note, there may be delays during sale events, as we expect a high volume of orders at this time. This could be between 2-10 working days of the order being placed. You will receive a confirmation email once your order has been dispatched and shipped.

Please note that the delivery times after dispatch cannot be guaranteed by vanheusen.com.au as deliveries are made by third parties.

DO I NEED TO SIGN FOR MY PARCEL?

To ensure your parcel reaches you as fast as possible, all parcels will not require a signature and will be left for you at your nominated address, unless deemed unsafe by the courier. The best address is one where someone will be present to receive the delivery within business hours.

HOW DO I TRACK MY ORDER?

When we have dispatched your order, you will receive a confirmation email with a link to the relevant partner carrier's website to track your order's progress.