FREE RETURNS for CHANGE OF MIND
We offer 90 day refunds on products, including returns on products if you simply change your mind. This is available on all full priced and promotional products and incorrect sized purchases. In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Refunds will only be processed using the original payment method. A completed return form must accompany all claims made.
Returns for change of mind are only permitted where:
• the item is in saleable condition, in its original packaging with all tags attached;
• the item has not been worn, damaged or washed;
• the item is not marked as a final clearance item
• you notify us for a return within 90 days of receiving product;
• the original invoice as proof of purchase is provided.
We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is in addition to any rights you may have under consumer laws.
If your purchase was made with a Visa or MasterCard Gift Card, the refund will be made to the original payment methods therefore you must have the original Gift Card in your possession. Refunds cannot be reversed or reclaimed. Please contact Visa or MasterCard if you have any questions.
Please note at present, online orders cannot be returned or exchanged in Van Heusen retail stores. If you would like to return an order placed before June 11th 2020, please contact our Customer Service team by submitting a request here.
We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund, repair or replacement depending on the nature of the problem. You will still need proof of purchase before we can offer you a remedy.
FINAL CLEARANCE ITEMS
Due to the genuine nature of the clearance sale, Products marked as 'final clearance' on the product page or invoice, cannot be returned if you change your mind.