Returns

Change of Mind

In response to the COVID-19 pandemic, we have extended our returns window from 30 to 60 days to allow enough time for you to return any item, including returns on products if you simply change your mind. This is available on all full priced and promotional products and incorrect sized purchases. To qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). Refunds will only be processed using the original payment method. A completed return form must accompany all claims made. Please give us 5-10 working days to process.

Returns for change of mind are only permitted where:

  • the item is in saleable condition, in its original packaging with all tags attached;
  • the item has not been worn, damaged or washed;
  • the item is not marked as a final clearance item
  • you notify us for a return/exchange within 60 days of receiving product;
  • the original invoice as proof of purchase is provided.

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is in addition to any rights you may have under consumer laws.

Faults

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund, repair or replacement depending on the nature of the problem. You will still need proof of purchase before we can offer you a remedy.

Final Clearance Items

Due to the genuine nature of the clearance sale, Products marked as 'final clearance' on the product page or invoice, cannot be returned if you change your mind.

HOW TO RETURN AN ITEM

  1. Simply log into your account
  2. View your latest orders and select the product/s you wish to return
  3. A return request will then be emailed to you. Print this out and include it with the goods you are returning
  4. Package goods in preparation for them to be returned to us. If you are returning items for a change of mind, please ensure they are in original condition (unworn, unwashed, tags attached).

Any additional feedback provided helps us further improve your shopping experience.

AUSTRALIAN CUSTOMERS

  1. Visit this Australia Post Page for free returns. Fill out your details, print out the label and stick it on your package.
  2. Drop it off at your Australia Post Office, or a red post box and you're done!

NEW ZEALAND CUSTOMERS

  1. Once you have packaged your goods, contact our Customer Service Team to arrange a collection.