Need help?

Here are our most frequently asked questions.

Still need help?

Our customer service team is on hand. Phone: 1300 691 101 (Monday-Friday from 8.30am 5.00pm Sydney time) or email: vhonline@vanheusen.com.au

How much is shipping?

Within Australia, shipping is FREE for orders over $100. For orders under $100, shipping is a flat rate of $9.95.

For our New Zealand customers, shipping is $14.95 (AUD) as it has a little further to travel.

Do you ship internationally?

We only ship to Australia and New Zealand. For international stockists, please visit http://vanheusen.com/ .

When will my order be delivered?

Orders will be dispatched within 1-5 working days. (This excludes certain styles, indicated at the checkout stage of ordering, which will be dispatched within 2-5 working days.) Once dispatched, standard delivery times are shown in the grid below (in working days).

Please note that the delivery times after dispatch cannot be guaranteed by vanheusen.com.au as deliveries are made by third parties such as Australia Post, Startrack, or an independent courier service.

How can I track my order?

When we have dispatched your order, you will receive a confirmation email with a link to our relevant partner carrier's website to track your order's progress.

How do I return a product?

Simple - with free returns for 30 days from date of purchase using the Australia Post link to click and post service.

Please refer to our Returns policy for full details. For change of mind returns, items may be refunded . In addition to our change of mind returns policy, any faulty goods will gladly be exchanged or refunded with proof of purchase in accordance with your rights at law.

There are three simple steps to complete your return.

  1. Log into your account, view your latest orders, click the relevant order number and select the product/s you are returning, giving details of why.
  2. A return request will be emailed to you. Print the email and include it with the goods you are returning.
  3. Package up the goods, which must be in their original condition (unworn, with tags attached).

Australian customers:

Please click this Australia Post link for free returns. Fill out your details and print out the label. Ensure that it is visible on the package and place it in any red Australia Post Box.

New Zealand customers:

Call our couriers Mainfreight (92564953) and speak with Rob Tucker OR (92572872) and speak with Andrew Thompson as these are the only numbers to call to arrange for the goods to be collected. You must quote VANHEUSEN.COM.AU when speaking to Mainfreight, so that an addressed consignment can be provided for you at pick up. Mainfreight will collect your return within 2 workings days unless they advise otherwise.

I've returned some items have you received them?

Returns take up to 10 working days to process from the date that the goods are physically received by our warehouse. Refunds purchase price are processed using the original payment method.

Refunds take up to 5 working days to register in your credit card or PayPal account.

Can I return a purchase from VanHeusen.com.au to a Van Heusen retail store?

Sorry, online purchases cannot be returned in store. Conversely, purchases made through our retail stores cannot be returned online.

Where are your store locations?

Van Heusen has its own retail stores and is also stocked at David Jones, Myer and leading retailers Australia-wide. Please visit our Store Locator to find your nearest store.

I have questions about product sizing - what do I do?

When you click into an individual product, there is a tab titled 'View fit guide'. We also have a Fit Guide page providing detailed sizing information for each product category and explaining how to take your measurements.

Our customer service team is also on hand to help out with specific questions, whether about the fit or feel of a garment, or style advice. Phone: 1300 691 101 (Monday-Friday from 8.30am 5.00pm Sydney time).

What payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal.

How secure is my credit card and personal information?

VANHEUSEN.COM.AU is verified and secured with SSL certificate, as represented by the logo at the base of our website. Transactions on the site are protected with up to 2048-bit Secure Sockets Layer encryption.

How do I redeem my gift card?

We offer virtual gift cards to spend on VanHeusen.com.au. When someone buys you a gift card, we send you an email with the value and a unique gift card code.

To redeem, once you're in the Checkout, under the Payment section select 'Gift Card'. Continue through the checkout to the Confirm Payment page, and in the Gift Card field enter your unique code then click the 'Apply & Submit Order' button.

Gift cards are valid for 12 months. Unused balances can be retained for a later date. If your gift card balance does not cover the entire value of your order, you will be promoted to pay the remainder via credit card or PayPal.

I forgot my password, how do I log in?

Simply click on the 'Forgot password' link, enter your email address, and in a few minutes check your email inbox. Please be aware that both your username and password are case sensitive and must not contain any spaces.